Terms of Service

1. Acceptance of Terms

By accessing and using EcoFreight Global shipping services, you accept and agree to be bound by the terms and provision of this agreement. These Terms of Service ("Terms") govern your use of our website, mobile applications, and shipping services.

If you do not agree to abide by the above, please do not use our services. We reserve the right to modify these terms at any time, and such modifications shall be effective immediately upon posting.

2. Service Description

EcoFreight Global provides domestic and international shipping, logistics, and related services. Our services include but are not limited to:

• Express shipping and delivery services
• International shipping and customs clearance
• Domestic ground and air transportation
• Logistics and supply chain management
• Package tracking and monitoring
• Warehousing and distribution services

3. User Responsibilities

As a user of our services, you agree to:

• Provide accurate and complete shipping information
• Comply with all applicable laws and regulations
• Properly package items according to our guidelines
• Pay all applicable fees and charges
• Not ship prohibited or restricted items
• Maintain the confidentiality of your account credentials

4. Prohibited Items

The following items are prohibited from shipment through our services:

• Hazardous materials and dangerous goods
• Illegal substances and contraband
• Weapons, ammunition, and explosives
• Perishable items without proper packaging
• Live animals (except as specifically authorized)
• Items that violate intellectual property rights
• Currency, precious metals, and valuable documents

5. Liability and Insurance

EcoFreight Global liability for loss or damage to shipments is limited as follows:

• Domestic shipments: Limited to $100 per package unless declared value is higher
• International shipments: Limited to applicable international conventions
• Additional insurance coverage is available for purchase
• Claims must be filed within specified time limits
• We are not liable for indirect, consequential, or special damages

6. Pricing and Payment

Shipping rates are determined based on various factors including:

• Package weight, dimensions, and destination
• Service type and delivery speed
• Additional services requested
• Fuel surcharges and applicable taxes

Payment is due upon shipment unless credit terms have been established. We accept major credit cards, electronic payments, and approved business accounts.

7. Delivery and Performance

While we strive to meet all delivery commitments, delivery times are estimates and not guarantees unless specifically stated. Factors that may affect delivery include:

• Weather conditions and natural disasters
• Customs delays for international shipments
• Incorrect or incomplete address information
• Recipient unavailability
• Government regulations and restrictions

8. Privacy and Data Protection

We are committed to protecting your privacy and personal information. Our collection, use, and disclosure of personal data is governed by our Privacy Policy, which is incorporated into these Terms by reference.

By using our services, you consent to the collection and use of your information as described in our Privacy Policy.

9. Dispute Resolution

Any disputes arising from these Terms or our services shall be resolved through:

• Good faith negotiations between the parties
• Binding arbitration if negotiations fail
• Applicable law of the jurisdiction where services are provided

10. Termination

We reserve the right to terminate or suspend your access to our services at any time, with or without cause, and with or without notice. Upon termination, your right to use our services will cease immediately.

11. Contact Information

If you have any questions about these Terms of Service, please contact us: