Privacy Policy

Introduction

EcoFreight Global ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our shipping services, website, and mobile applications.

By using our services, you consent to the data practices described in this policy. If you do not agree with this policy, please do not use our services.

Information We Collect

Personal Information

We collect personal information that you provide directly to us, including:

• Name, address, phone number, and email address
• Shipping and billing addresses
• Payment information and billing details
• Account credentials and preferences
• Communication preferences and history

Shipment Information

• Sender and recipient information
• Package contents and descriptions
• Delivery instructions and preferences
• Tracking and delivery confirmations

Automatically Collected Information

• IP address and device information
• Browser type and operating system
• Website usage patterns and analytics
• Location data (with your consent)
• Cookies and similar tracking technologies

How We Use Your Information

We use the information we collect for the following purposes:

• Providing and managing shipping services
• Processing payments and billing
• Tracking packages and providing delivery updates
• Customer service and support
• Improving our services and user experience
• Marketing and promotional communications (with consent)
• Compliance with legal and regulatory requirements
• Fraud prevention and security measures

Information Sharing and Disclosure

We may share your information in the following circumstances:

Service Providers

We share information with third-party service providers who assist us in operating our business, including delivery partners, payment processors, and technology providers.

Legal Requirements

We may disclose information when required by law, court order, or government regulation, or to protect our rights and the safety of our customers.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data in transit and at rest
• Regular security assessments and audits
• Access controls and employee training
• Secure data centers and infrastructure
• Incident response and breach notification procedures

Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Retention periods vary based on:

• The type of information and its purpose
• Legal and regulatory requirements
• Business needs and operational requirements
• Your preferences and consent

Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access to your personal information
• Correction of inaccurate or incomplete data
• Deletion of your personal information
• Restriction of processing activities
• Data portability
• Objection to certain processing activities
• Withdrawal of consent

To exercise these rights, please contact us using the information provided below.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website. These technologies help us:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Provide personalized content and advertisements
• Improve website functionality and performance

You can control cookie settings through your browser preferences. However, disabling cookies may affect the functionality of our website.

International Data Transfers

As a global shipping company, we may transfer your personal information to countries outside your residence. We ensure appropriate safeguards are in place, including:

• Adequacy decisions by relevant authorities
• Standard contractual clauses
• Binding corporate rules
• Certification schemes and codes of conduct

Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: