How Can We Help You?

Find answers to common questions about shipping, tracking, billing, and more. Our comprehensive support center is here to help you with all your shipping needs.

Quick Actions

Track Package

Get real-time updates on your shipment

File a Claim

Report damaged or lost packages

Find Locations

Locate drop-off points near you

Contact Support

Speak with our customer service team

Frequently Asked Questions

Browse our comprehensive FAQ database to find quick answers to your shipping questions.

Still Need Help?

Our customer support team is available 24/7 to assist you with any questions or concerns.

Phone Support

Speak directly with our customer service representatives

1-800-ECOFREIGHT

Available 24/7

Live Chat

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Email Support

Send us a detailed message and we'll respond within 24 hours

support@ecofreightglobal.com

How Can We Help You?

Quick Actions

Track Package

File a Claim

Find Locations

Contact Support

Frequently Asked Questions

How long does standard shipping take?

What are the size and weight limits for packages?

Can I change my delivery address after shipping?

What happens if no one is Home for delivery?

Do you deliver on weekends?

How do I track my package?

Why isn't my tracking information updating?

What do the different tracking statuses mean?

How is shipping cost calculated?

Do you offer business discounts?

What payment methods do you accept?

What documents do I need for international shipping?

Who pays customs duties and taxes?

Are there items I cannot ship internationally?

How do I file a claim for lost or damaged packages?

What is your liability coverage?

How do I return a package to sender?

How do I create a business account?

What pickup services do you offer?

Do you offer packaging services?

Still Need Help?

Phone Support

Live Chat

Email Support