We're here to help 24/7. Get support for shipping, tracking, billing, and more from our expert customer service team.
Choose the support method that works best for you
24/7 customer service hotline
Instant support with our chat agents
Send us your questions via email
Connect with us on social platforms
Find quick answers to common questions
You can create shipping labels online through our website, mobile app, or at any EcoFreight Global location. Simply enter package details, select service, and print your label.
Most EcoFreight Global locations are open Monday-Friday 8AM-7PM, Saturday 9AM-5PM. Hours may vary by location. Use our location finder for specific hours.
Schedule pickups online, through our mobile app, or by calling customer service. Pickup is available Monday-Friday for most areas.
Manage your shipments and account online
Get real-time updates on your shipments
Ship packages online with ease
Locate nearby drop-off points
Arrange package pickup at your location
Report damaged or lost packages
Manage your shipping preferences
For urgent shipping issues or time-sensitive deliveries, contact our emergency support line
Emergency Line: 1-800-URGENT-1