Fraud Prevention

Protect yourself from shipping scams and fraudulent activities. Learn how to identify and avoid common fraud schemes targeting shipping customers.

Report Suspicious Activity Security Hotline: 1-800-FRAUD-HELP

Common Fraud Schemes

Be aware of these common tactics used by scammers

Phishing Emails

Fake emails claiming to be from EcoFreight Global requesting personal information or payment

⚠️ We never request sensitive information via email

Common Examples:

Emails asking for credit card information to "verify" shipments
Messages claiming packages are destined to you when you have no registered shipments
Fake delivery notifications with suspicious links
Requests to update account information via email links

Fake Delivery Notifications

Fraudulent text messages or calls about package deliveries requiring payment

⚠️ Legitimate delivery attempts never require upfront payment

Common Examples:

SMS messages claiming failed delivery with payment links
Calls demanding immediate payment
Fake tracking numbers leading to payment requests
Messages claiming you have Checks mailed to you

Payment Scams

Requests for payment through untraceable methods like gift cards or Western Union Transfers

⚠️ We only accept standard payment methods through official channels

Common Examples:

Requests for payment via gift cards or prepaid cards
Western Union or Moneygram demands for package release
Cryptocurrency payment requests
Cash app or peer-to-peer payment demands

Fake Websites

Counterfeit websites designed to steal personal and financial information

⚠️ Always verify you are on our official website: globexshipping.com

Common Examples:

Websites with similar but incorrect domain names
Sites requesting login credentials on unsecured pages
Fake tracking portals asking for personal information
Counterfeit shipping label creation sites

How to Protect Yourself

Follow these best practices to stay safe from fraud

Verify Communications

Always check the sender's email address carefully
Look for spelling errors and poor grammar in messages
Verify tracking numbers on our official website
Contact us directly if you receive suspicious communications

Secure Payments

Only make payments through our official website or authorized locations
Never provide payment information via email or phone
Use secure payment methods like with fraud protection
Keep receipts and confirmation numbers for all transactions

Personal Information

Never share account passwords or login credentials
Don't provide personal information to unsolicited callers
Use strong, unique passwords for your shipping accounts
Enable two-factor authentication when available

Website Safety

Always type our website URL directly into your browser
Look for the secure lock icon (https://) in your browser
Bookmark our official website for easy access
Be cautious of links in emails or text messages

Warning Signs of Fraud

Red flags that indicate a potential scam

Urgent language demanding immediate action

Requests for payment via gift cards, western union, or cryptocurrency

Poor spelling, grammar, or formatting in communications

Mismatched or suspicious email addresses or phone numbers

Requests for personal information via email or phone

Threats of legal action or package confiscation

Unsolicited contact about packages you didn't send

Links that don't lead to our official website

Official Contact Information

Customer Service

1-800-GLOBEX-1

Available 24/7

Security Hotline

1-800-FRAUD-HELP

Report suspicious activity

Email Support

support@efglo.com

For fraud reports

Remember: EcoFreight Global Will Never

Request payment via gift cards, western union, or cryptocurrency

Ask for personal information via email or unsolicited calls

Threaten legal action for package delivery

Contact you about packages you didn't send